Return Policy

1. Overview

At Phaltronbroz, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website phaltronbroz.ddd.

By making a purchase on our Website, you agree to the terms of this Return Policy.

2. Right of Withdrawal (Cooling-Off Period)

In accordance with the Norwegian Right of Withdrawal Act (angrerettloven) and EEA consumer protection rules for distance contracts, you have the right to withdraw from your purchase within 14 days without giving any reason, subject to the conditions below.

2.1 Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), physically receives the goods.

2.2 Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may use the following contact details:

Phaltronbroz
Gjørasmoen 7
6613 Gjora
Norway
Email: partnership@phaltronbroz.world

You may use the model withdrawal form below, but it is not obligatory:

"I hereby give notice that I withdraw from my contract of sale of the following goods: [product name], ordered on [date], received on [date]. Consumer name and address: [your details]. Date: [date]. Signature (only if submitted on paper)."

2.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs if you chose a type of delivery other than the least expensive standard delivery offered by us).

We will make the reimbursement without undue delay and no later than 14 days from the day on which we receive the returned goods or proof that you have sent them back, whichever is earlier.

We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

3. Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must be in its original, unopened packaging
• The product must be unused and in the same condition as when you received it
• The product must have all original seals intact
• You must have proof of purchase (order confirmation or receipt)

3.1 Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened or unsealed products
• Products that have been tampered with
• Products that have been damaged due to misuse or improper storage by the customer

4. Return Process

To initiate a return, please follow these steps:

1. Contact us: Email us at partnership@phaltronbroz.world with your order number and reason for return
2. Receive confirmation: We will respond with return instructions and a return authorization
3. Pack the product: Securely pack the product in its original packaging
4. Ship the return: Send the package to the address provided in our return instructions
5. Receive refund: Once we receive and inspect the return, we will process your refund

5. Return Shipping Costs

You are responsible for the cost of returning the goods to us. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

If the return is due to our error (e.g., wrong product sent, damaged goods), we will cover the return shipping costs.

6. Refund Processing

6.1 Inspection

Upon receiving your return, we will inspect the product to ensure it meets our return conditions. We will notify you of the status of your refund within 5 business days of receiving the returned item.

6.2 Approved Refunds

If your return is approved, we will process the refund to your original payment method. Please allow:

• 5-10 business days for the refund to appear in your account, depending on your payment provider

6.3 Partial Refunds

In certain situations, partial refunds may be granted:

• Products with obvious signs of use
• Products not in their original condition, damaged, or with missing parts for reasons not due to our error
• Products returned more than 14 days after delivery

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at partnership@phaltronbroz.world with:

• Your order number
• Description of the damage or defect
• Photographs of the damage (if applicable)

We will arrange for a replacement or full refund, including any shipping costs incurred.

8. Wrong Product Received

If you receive an incorrect product, please contact us within 48 hours of delivery. We will arrange for the correct product to be sent and cover all associated shipping costs.

9. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return it following our return process and place a new order for the desired item.

10. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• First, check your bank account or credit card statement again
• Contact your bank or credit card company, as processing times may vary
• If you still haven't received your refund, please contact us at partnership@phaltronbroz.world

11. Consumer Rights and Complaints

This Return Policy does not affect your statutory rights under Norwegian law (including the Consumer Purchase Act, forbrukerkjøpsloven, and the Right of Withdrawal Act) and EEA consumer protection regulations. As a consumer in the European Economic Area, you are entitled to certain rights that cannot be waived or limited by contract.

For general information and guidance, you may contact the Norwegian Consumer Authority (Forbrukertilsynet): www.forbrukertilsynet.no.

The European Commission’s online dispute resolution (ODR) platform for consumers is available at https://ec.europa.eu/consumers/odr. You may use it where applicable to attempt to resolve a dispute arising from an online purchase.

12. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on our Website. The return policy applicable to your order is the one in effect at the time of your purchase.